Terms of Service
The terms that govern your use of EiWare.
Effective Date: April 13, 2026 • Last Updated: April 13, 2026
1. Agreement to Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you”) and EiWare LLC, a Texas limited liability company (“EiWare,” “we,” “us”). By accessing or using EiWare or EiWare Lite (the “Service”), you agree to be bound by these Terms.
If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.
2. Description of Service
EiWare is an AI-powered business operations platform that enables small and mid-sized businesses to automate back-office operations including customer communication, scheduling, CRM functions, accounting prep, and owner notifications. The Service is provided as a software-as-a-service (SaaS) platform.
3. SMS and Voice Messaging
3.1 Consent and Compliance. You agree to use the Service’s SMS and voice capabilities only to communicate with individuals who have provided prior express written consent to receive such messages. You are solely responsible for obtaining and documenting valid consent from your customers before sending them any SMS or voice messages through EiWare Lite.
3.2 Required Disclosures. When collecting phone numbers, you must clearly disclose to end-users:
- That they may receive SMS messages from your business via EiWare Lite
- That message frequency varies
- That message and data rates may apply
- That they may reply STOP to unsubscribe and HELP for help
- A link to this Privacy Policy and these Terms of Service
3.3 Opt-Out. You must honor all STOP requests immediately. EiWare Lite processes STOP replies automatically. You may not send further messages to any number that has opted out, except a single confirmation of the opt-out.
3.4 Message Frequency. Message frequency varies based on your configuration and customer interactions. EiWare Lite is designed for transactional messaging (appointments, reminders, service updates); it is not intended for bulk unsolicited marketing.
3.5 Message and Data Rates. Standard message and data rates from your customers’ wireless carriers may apply. EiWare LLC is not responsible for carrier charges incurred by end-users.
3.6 TCPA and Applicable Law. You agree to comply with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, CTIA messaging guidelines, and all applicable federal, state, and local laws governing electronic communications. EiWare LLC is a technology provider; you remain the sender of record and bear responsibility for compliance.
4. Acceptable Use
You agree not to use the Service to:
- Send unsolicited commercial messages (spam)
- Harass, threaten, or deceive any person
- Violate any applicable law or regulation
- Transmit illegal, obscene, or harmful content
- Attempt to reverse-engineer, scrape, or interfere with the platform
- Use the platform for purposes other than legitimate business communications
5. Accounts and Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. Notify us immediately at hello@eiware.com if you suspect unauthorized access.
6. Subscription, Billing, and Cancellation
Subscription plans are billed monthly. Eli plans are month-to-month; no long-term contract required. You may cancel at any time; access continues through the end of the paid billing period.
7. Intellectual Property
EiWare LLC retains all rights, title, and interest in the Service, including all software, AI operations workflows, and related intellectual property. These Terms do not grant you any ownership rights in the Service. You retain ownership of your business data and customer content.
8. Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated herein by reference.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
AI-generated outputs from Eli may occasionally be inaccurate. You are responsible for reviewing and supervising the Service’s communications with your customers.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EIWARE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO EIWARE LLC IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
11. Indemnification
You agree to indemnify and hold harmless EiWare LLC, its officers, directors, employees, and agents from any claims arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law; or (d) your communications with your end-customers.
12. Termination
Either party may terminate access to the Service at any time. EiWare LLC may suspend or terminate your account immediately for material breach of these Terms. Upon termination, your access to the Service ceases and we may delete your data in accordance with our Privacy Policy.
13. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Montgomery County, Texas.
14. Changes to These Terms
We may update these Terms from time to time. We will provide notice of material changes via email or in-app notification. Continued use of the Service after the effective date of changes constitutes acceptance of the revised Terms.